Privacy policy
1. Introduction
At [Vitalis Nova] we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use and protect your personal information when you use our website and services. By using our website and services, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
2. Information we collect
We may collect and process the following information about you:
a. Information that you provide when you create an account, place an order, subscribe to our newsletter or otherwise communicate with us, such as your name, address, email address and phone number.
b. Information about your transactions on our website, such as details of the products you purchased, the date and time of the transaction and information about the device you used to access our website and complete the transaction.
c. Technical information, such as IP address, browser type, operating system version and geographic location information.
3. Use of your information
We use the information we collect to
a. Process and fulfill your orders, manage your account and provide you with customer service.
b. Improve the user experience and the quality of our website and services, including the personalization of our content and advertising.
c. Communicate with you about our products, services, promotions and events, and provide you with information and recommendations that may be of interest to you.
d. Comply with our legal and regulatory obligations, such as preventing fraud and protecting our rights and intellectual property.
e. Analyze website usage and user demographics to better understand our operations and improve our products and services.
4. Disclosure of your information
We will not sell or disclose your personal information to third parties, except in the following cases:
a. To service providers and business partners who help us run our business, such as payment processors, logistics providers, marketing partners, and analytics service providers. These third parties will only have access to the information needed to perform their functions and are subject to confidentiality agreements.
b. If we are under a duty to disclose your personal information in order to comply with any legal or regulatory obligation, or in response to a request from law enforcement.
c. In the event of a merger, acquisition or asset sale, in which case we may disclose your personal data to the acquiring or resulting entity.
5. Information security
We apply appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse and alteration. These measures include data encryption, firewalls, restricted access to our facilities and systems, and training programs for our staff.
6. Data retention
We will retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless we are required or permitted by law to retain it for a longer period.
7. Your rights
You have the right to request access to, rectification, erasure and restriction of the use of your personal information. You also have the right to object to the processing of your personal information and to request the portability of your data. To exercise these rights, you can contact us at vitalisnova@hermanecom.com
8. Changes to the privacy policy
We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to periodically review this policy to be informed of any changes.
9. Contact
If you have any questions or concerns about our Privacy Policy, please do not hesitate to contact us at vitalisnova@hermanecom.com.
10. International data transfers
As we offer shipments worldwide, we may transfer your personal information to countries that may have different data protection laws than Spain. By using our services and providing us with your personal information, you consent to such data transfer.
11. Links to third party websites
Our website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices of these websites, and we recommend that you review their privacy policies before providing them with your personal information.
12. Data retention
We will retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data to comply with our legal obligations, resolve disputes, and enforce our agreements.
13. Minors
Our website and our services are not aimed at minors under 18 years of age. We do not knowingly collect personal information from minors without the consent of their parents or legal guardians. If we discover that we have collected personal information from a minor without proper consent, we will delete that information from our records.
14. Cookies and tracking technologies
We use cookies and other tracking technologies to improve the user experience, analyze website usage, and personalize our content and advertising. You can set your browser to refuse cookies or to notify you when a cookie is sent. However, if you do not accept our cookies, some features of our website may not function properly.
15. Third-party advertising and analytics
We may use third-party advertising and analytics services to better understand how users interact with our website and to serve targeted advertisements. These third parties may collect information about your visits to our website, your interaction with our services and other websites through cookies and tracking technologies.
16. Social networks
Our website may include social networking features, such as “Like” or “Share” buttons, that allow you to share our content on your social networks. These features may collect information about your use of our website and set cookies to function properly. Your interaction with these features is subject to the privacy policies of the companies that provide them.
17. Shopify Privacy Policy
As our website is hosted on the Shopify platform, it is also subject to Shopify's Privacy Policy. You can find more information about how Shopify handles your personal information in their Privacy Policy: https://www.shopify.com/legal/privacy.
18. Applicable law
This Privacy Policy and any dispute related to the processing of your personal information will be governed by and interpreted in accordance with the laws of Spain.
19. Acceptance of the Privacy Policy
By using our website and our services, you accept the collection and use of your personal information as described in this Privacy Policy.
SECTION 20 - SMS Marketing Terms and Conditions Policy
Thank you for subscribing to our SMS marketing service. Before continuing, it is important that you review and accept our terms and conditions:
Consent and Subscription:
By providing us with your mobile phone number and choosing to receive SMS marketing messages, you confirm that you are at least 18 years of age and agree to receive marketing communications from [your company name]. You understand and agree that consent to receive SMS marketing messages is not a condition of making a purchase.
Message Frequency:
We promise to send SMS marketing messages in a way that is reasonable and relevant to you. Message frequency may vary depending on current promotions and events. Generally, we will not send more than [number] messages per week.
Costs and Fees:
[Vitalis Nova] does not charge fees for receiving SMS marketing messages. However, please note that your mobile service provider may apply standard rates for receiving text messages, depending on your service plan.
Privacy and Security:
Your privacy is important to us. We will never share or sell your contact information to third parties for marketing purposes without your consent. In addition, we are committed to protecting your personal data in accordance with our privacy policy.
Unsubscribe:
If you wish to stop receiving SMS marketing messages, you can opt out at any time by texting the word “STOP” to [your company's phone number]. Once we receive your request, we will stop sending you SMS marketing messages, but you may continue to receive transactional messages related to your orders.
Changes to the Terms and Conditions:
We reserve the right to modify these terms and conditions at any time and without prior notice. Any changes will take effect immediately after their publication on our website. We recommend that you periodically review this policy to be aware of any updates.
Contact:
If you have any questions or concerns about our SMS marketing terms and conditions policy, please do not hesitate to contact us at vitalisnova@hermanecom.com or by phone at +34 627738770.
By accepting these terms and conditions, you confirm that you have read, understood and accepted our SMS marketing policies. Thank you for being part of Vitalis Nova!
21. Contact information
If you have any questions, comments or concerns about our Privacy Policy, please do not hesitate to contact us at vitalisnova@hermanecom.com